Where are you based? Do you charge a travel fee?
Currently we are based in Monument, Colorado. WE love going on adventures and traveling, so no session or event is too far away. We only charge for travel if over-night accommodations or airfare are needed.
What do the number of Locations/Outfit Changes in my package mean? Can I add more?
This is the amount of reasonable locations/outfit changes we can accommodate in your chosen package's timeframe. We charge a $25 travel fee for additional locations if over 10 miles from your original location. Extra time can be added to your package if needed as well. Just ask!
What is required to book your services? Can I put a hold on a date?
We require a signed Services Agreement and non-refundable retainer to formally reserve your date. We only ever book one session/event per day to ensure we never double book, and due to high volume of inquiries we are unable to hold a date for more than seven days.
What can we expect the day of our session/event?
Along with the expert services you requested, you can expect punctual, passionate, proactive, and down-to-earth professionals assisting you in every way we can to make your experience with us all you hoped it would be and more!
When will we receive final images? When will we receive our Prints/Product Orders?
Every image is edited in-house without being rushed or forgotten, and often times we have back-to-back sessions or events. We edit our sessions in the order they were taken, and while we cannot guarantee a certain timeframe, our average turnaround for large sessions such as Weddings is 4-6 weeks after your event date; smaller portrait sessions 2-4 weeks.
We utilize a local print shop in Denver, Colorado for all of our printed goods and delivery time can vary. We place your order as soon as you pick your final images, but delivery can be anywhere from 3-5 weeks from the time the order is placed.
Can I get images without a Watermark?
We put a watermark on our images the same way a painter signs their artwork. This protects the images from being stolen or sold online without our (or your) consent. We require any photos being shared online to bare our watermark, however watermark-free images for printing purposes only can be purchased separately.
How are you protecting yourself and clients during COVID?
We carry hand sanitizer with us at all times and we are diligent about wearing our masks during sessions and events. With our style of photography, we are able to maintain a 6' distance away from our clients while not compromising the quality of their photos.
What if I need to Postpone or Cancel my session or event?
We are more than happy to reschedule whenever possible, however, dates are subject to our availability. Every postponement or cancellation is different, refunds, scheduling and other needs will be assessed on a case by case basis. Please refer to your contract documents for more information.